Clients
I use transdisciplinary research to understand complex problems better, enabling systems to provide the correct information at the right time to guide user behavior
Interoperable Orbital Services
Client
Process
Result
Rocket Communications, Space Domain
Research, Audits, Heuristic Evaluations, Design Critiques, Roadmapping, SME Interviews, Field Observations, Wireframes, Dev Collaboration, Prototypes, Client Presentations
Design and research bridged the knowledge gap during sprint cycles providing insights into user and workflow obstacles which enhanced designs to emphasize decision-making, task guidance, and visualizing orbit determinations.
I conducted a series of activities across the design process utilizing user research, expert interviews, field observations, and workflow analysis, revealing task improvements that influenced iterating wireframes and mockups used during development to build a functional prototype.
Digital Transformation integrating User Ecosystems
Process
Client
Result
United States Space Force, Space Operations Command
Research, Strategy, User Ecosystems, Interviews, Workshops, Service Design, Project Management
Aligned User Ecosystem to Enterprise Data Management's Roles and Responsibilities
I designed a discovery workshop to identify the values, attributes, roles, responsibilities, and obstacles for developing an enterprise data management model while conducting secondary research identifying user archetypes and research objectives
Standardized Scheduling Paradigm
Process
Client
Result
Tested a paradigm model to standardize scheduling
Research, User Roles, Interviews, Mockup, Wireframes, Heuristic Evaluation
United States Space Force, Moorman Space Education
and Training Center
I developed and tested a low-fidelity prototype integrating multiple data sources, transitioning the system from simple data capture to a schedule generation tool. I compiled desktop research, conducted user interviews, developed a design workshop, and led prototype evaluations to test a paradigm for standardizing scheduling.
Embracing Continuous Incremental Progress
Client
United States Space Force, Delta 10/ 10FDS
Process
Continuous Incremental Progress and Refinement
Result
Continuous Research provided structure for parallel development tracks to improve current UI and prepare for UX research and design refinement activities.
I conducted research and design activities revealing project obstacles and usability issues preventing community engagement. I utilized heuristic evaluations, workflow audits, user ecosystem mapping, and task analysis to identify process improvements and create iterate mockups for design critiques.
Modernized Talent Management System
Process
Client
Result
United States Air Force
Research, User Interviews, Analysis, Workshop Design
Aligned Talent Management with User Skills and Aspirations
I collaborated with designing a discovery workshop to understand the current status of talent management and uncover requirements for career progression. I compiled desktop research, conducted stakeholder and user interviews, collaboratively designed a workshop, triangulated findings, and co-authored an executive summary report.
Researching UX in Mobile Cybersecurity Apps
Process
Client
Result
University of Colorado at Colorado Springs
Technical Communication and Information Design Program
Research, Sentiment Analysis, Triangulation, Survey, Heuristic Evaluation
Research concluded UX is not a significant obstacle to adopting mobile security
I assisted with several research methods focusing on user perceptions of mobile cybersecurity, and the impact UX design has on adopting the apps. I used tools like personas, heuristic evaluations, sentiment analysis, and triangulation to understand the user’s perspective.
