Memorandum
Summary
I interviewed several user groups with different roles and objectives and then researched various aspects of data governance. Synthesizing research with user behavior and insights into data needs, led to recommendations that potentially save 15 million dollars.
Process: User Interviews, Secondary Research, Defining the problem space, Uncovering research topics, Synthesis, Visual Communication, Presentation
Insight
Communication is critical for user engagement
Emphasize the platform’s benefit by showcasing what tasks it solves
Demonstrate how users can leverage the platform to ease their workload
Problem Statement
What are the potential impacts of shortening hot storage?
Challenge
Condensed research timeframe and limited access to system users versus administrators
Adapted by interviewing various users with different goals and objectives and then triangulated their insights with secondary research to strengthen our findings
Research Findings
Platforms can leverage cross-platform use cases and user frustrations to uncover improvements opportunities
Continue triangulating user research with quantitative data to gain system-use insights
Identify primary user groups to prioritize data needed for proactive and reactionary tasks
I used Figjam to develop a map of research topics to visualize additional improvements opportunities.
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