Memorandum
Summary
I Implemented HCD and UX methodologies and tools, providing a Service Design perspective for exploring digital transformation through enterprise data management governance.
Process: Research, Strategy, User Ecosystems, Interviews, Workshops, Service Design, Project Management
Insight
Conducting continuous parallel research efforts requires managing and setting stakeholder expectations and communicating progress in a visual manner that stakeholders find useful
Outcome
Provide Service Design research and workshops to aligned stakeholders and develop an initial enterprise data management model, influencing priorities for data governance implementation, mapping system architecture, and establishing user engagement.
Results
Identified user archetypes related to the system architecture based on primary tasks, roles, and responsibilities
Mapped User Ecosystems to connect research efforts to universal framework, scaling insights across the enterprise
Established collaborative working groups to identify change signals for potential future needs and features
Collected change signals from user interviews and monthly working groups to identify potential new features and future needs
Mapped related mission objectives and shared tasks to develop user archetypes connected through similar obstacles and constraints
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