Modernized Talent Management System
Overview
Client
United States Air Force
Process
Research, User Interviews, Analysis, Workshop Design
Outcome
Aligned Talent Management with User Skills and Aspirations
I collaborated with designing a discovery workshop to understand the current status of talent management and uncover requirements for career progression. I compiled desktop research, conducted stakeholder and user interviews, collaboratively designed a workshop, triangulated findings, and co-authored an executive summary report.
Disclaimer: The nature of this work is confidential, and per DoD compliance, the case study contains fictionalized data and omits project details. The case study presents a summary of my experience and design process.
Problem Statement
The project aimed to collectively explore components of the cyber career and education domain identifying dependencies and uncovering divergent career pathways.
Results
Research and discovery workshop resulted in several actionable recommendations for aligning job positions with user skills and career aspirations.
Future Recommendations
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Properly defining billets with the required skills and abilities
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Guide career progression by sharing KSAT (Knowledge, Skills, Abilities, Tools) data
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Organizing data through a shared information architecture framework
My Role
UX Designer
UX Skills
Qualitative Research
Persona/ User Roles
Interviews
Task Analysis
Usability Testing
Wireframes
Heuristic Evaluation
Tools
Google Suite
Figma
Miro
Zoom
Design Process
Challenge
A challenge encountered was understanding the impact of talent management while organizing the vast amount of interviews conducted and the data generated. While performing the interviews was time intensive, it was worth the effort as the transcriptions were essential for uncovering user hesitation and establishing workshop activities.
My Responsibilities
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As a UX Designer, I collaborated with teammates to develop project goals and research objectives to uncover users' mental models and experiences related to talent management.
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I was responsible for conducting user interviews, triangulating data, synthesizing findings, and assisting with developing activities for a discovery workshop.
Initial Iteration
Secondary Research
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Conducted desktop research activities learning about the current billet creation and selection process
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Performed a task analysis from informal interviews to identified system frustrations and limitations
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Refined research efforts and developed formal interview inquiries
Research collection captured via Miro used to refine research and develop interview questions
User Interviews
Interview transcriptions
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Initially focused on experiences with military training and education overlapping with career placement
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Inquiries pivoted to explore future career placement, desired promotions, and required skills
Knowledge Repository
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Transcriptions were stored in a repository to aid in holistically mapping experience
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Repository aided in revealing shared career advancement mental models and expectations
Coding via Dovetail
Identifying themes and patterns to map to associations and obstacle
Thematic Analysis
Share Inferences
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Inductively coded interview transcriptions based on emerging themes
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Analyzed coded transcriptions for latent shared underlying patterns
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Finding provided the foundation developing activities for the discovery workshop
Organize patterns and themes
Identified and categorized common patterns and themes.
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Reviewed problem-space and categorizes to reveal relationships - what was expressed versus implied.
Discovery Workshop
Designing Activities
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Designing a workshop to bridge the knowledge gap between various departments
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3-Day workshop explored perspectives and goals to identify shared responsibilities and accountability
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Outcome were dependency maps for recommendations, success metrics, and shared data repositories
Results
Research and discovery workshop resulted in several actionable recommendations for aligning job positions with user skills and career aspirations.
Future Recommendations
-
Properly defining billets with the required skills and abilities
-
Guide career progression by sharing KSAT (Knowledge, Skills, Abilities, Tools) data
-
Organizing data through a shared information architecture framework
